24-09-2018 MON

Contact Us With Email:
info@superdeluxe.co.in

Payment & Cancellation Issue
02816198021

Terms & Conditions

Additional Information


Use your PNR No for all communication with Gold Line Super Deluxe. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.


Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount any how. Gold Line Super Deluxe reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Gold Line Super Deluxe.


Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.


Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Gold Line Super Deluxe rules. Gold Line Super Deluxe shall not take responsibility in the event of loss or damage to the passenger luggage. Gold Line Super Deluxe reserves the right to disallow any excess baggage carried by the passengers. Gold Line Super Deluxe highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Gold Line Super Deluxe responsible for any pilferage/ damage etc. to such valuables. Gold Line Super Deluxe assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.


Delay of Service

Gold Line Super Deluxe may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Gold Line Super Deluxe delays a bus more than 2 hours. Gold Line Super Deluxe may reschedule the journey on the next Gold Line Super Deluxe service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Gold Line Super Deluxe is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.


Cancellation Policy

Cancellation Cut off Time Cancellation Return Amount
More than 8 Hours50 %
  • Partial Cancellation Is Not Possible.
  • Ticket Cancellation Can Be Before 8 Hours of Journey From Pickup Time.
  • It Is Rights Of Gold Line Super Deluxe To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.

No further arguments will be taken into consideration.

Gold Line Super Deluxe may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Gold Line Super Deluxe shall either reschedule the journey for travel on the next Gold Line Super Deluxe service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Passenger may cancel their ticket minimum 8 Hours before the Pickup time.
The passenger will be required to collect the refund from the point of purchase.


Breakdowns

In case of any breakdowns in route, Gold Line Super Deluxe will refund the amount on a prorate basis at the Gold Line Super Deluxe booking counters situated at the origin or destination of the journey. Gold Line Super Deluxe will not make any alternate arrangements of travel for breakdowns en route. Gold Line Super Deluxe is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.


Pets

Gold Line Super Deluxe does not allow any pets on board its service.


Contact Information

Gold Line Super Deluxe Helpline (08:00 AM To 11:00 PM): 02816198021
Gold Line Super Deluxe Customer Support Email (Response Time 3 Working Days): ebookings@superdeluxe.co.in